The Best Ways to Get Roadside Assistance for Rental Cars

How Nationwide Private Client responds

Roadside assistance

Roadside assistance coverage may be one of the most convenient insurance protections you can have. Breaking down on the side of the road on a cold, rainy day or in the middle of the night are potentially dangerous situations no one wants to face. At Nationwide Private Client, we are ready to get you back on the road with the white-glove service you have come to expect from us.

Roadside assistance is automatically included in all states when comprehensive and collision is in force, except California. Our roadside assistance responds in all 50 states, the District of Columbia and Canada. Whenever your vehicle or any passenger vehicle you or any relative are riding in becomes disabled, roadside assistance is available. We will provide towing services for you, or we will reimburse you for reasonable costs for towing service to a location of your choice up to 100 miles from the location of disablement.2

Covered roadside assistance services include:

  • Extraction if stuck on or immediately next to a public road
  • Delivery of supplies, including oil, water, other fluids and fuel
  • Service to battery
  • Changing or inflating flat tires
  • Lockout service up to $100

In conjunction with roadside assistance, Nationwide Private Client will also provide repayment for certain personal trip-interruption expenses. This coverage applies when the passenger vehicle becomes disabled at least 100 miles away from your residence. Expenses must be incurred between the time of disablement and arrival at your destination, or within 72 hours, whichever comes first. The maximum payment for reimbursement of trip interruption expenses is $500, not to exceed $100 per day for dining or lodging.2

To make a roadside assistance claim, call Private Client Claims 24/7/365 toll-free at 1-855-473-6410. Press 1 when prompted for immediate roadside assistance.

Nationwide Private Client also provides coverage information and direct-dial access to roadside assistance and travel assistance on our mobile app, Private Client ConnectTM . Download it today to take advantage of everything it has to offer.

Rental coverage

On average, there are six million auto accidents in the U.S. each year.3 Life doesn’t stop when you have an accident. You still need to get from point A to point B. Rental expense coverage helps you pay for the costs to rent a car if yours is in the shop for repairs from a covered loss. It’s important that you have enough rental expense coverage for a comparable replacement vehicle that will allow you to do the same things you would have done with your damaged vehicle, such as carpool. If your luxury SUV is damaged, you may not be happy with a car as a replacement.

Nationwide Private Client rental or transportation expense coverage:

  • Is included at $2,500 when comprehensive and collision are on the auto policy (except in California and Washington), with no time limit and no daily dollar limit.
  • Has additional limits of $5,000 and $7,500 available.

When it comes to travel, you have enough to think about without worrying if you need to purchase additional insurance on your rental car from the rental car company. If your Nationwide Private Client auto policy includes comprehensive and collision, these coverages will automatically extend to cover your rental car, should it be damaged in a covered loss.

Coverage extends:

  • If the vehicle is rented from a rental company by you or a relative for 90 days or less.2
  • To include loss of income owed to the rental company because there was a customer willing to rent the vehicle and no similar vehicle was available in place of the damaged one.1

Use Your Own Roadside Assistance

When you have a comprehensive emergency roadside assistance plan, the rental company may prefer to let you handle the tow to a nearby location where they can get you into a new car. If you’re in a dangerous situation, such as having the car near a body of water or in danger of catching on fire, call emergency services before worrying about either the rental company or roadside assistance. Using your own plan to tow a car without approval from the rental company definitely voids your chances at getting compensated for any related costs, and it may lead to extra fees from the company, depending on the contract.


Watch Out for Charges

So why bother to pay for those optional rental insurance services offered by the rental car company when you already have car insurance and roadside assistance? It’s possible for the contract to stipulate that any mechanical failures occurring during your rental are charged to the credit card you provided when picking up the card. This can result in hundreds or even thousands of dollars of unexpected fees. Check your contracts thoroughly and consider purchasing extra insurance to protect yourself from the costs.

Freeway Insurance can provide a free insurance quote for all kinds of temporary services that benefit the frequent traveler. Stop by one of our local offices or call us at (800) 777-5620.

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