How To Repair A Chipped Or Cracked Windshield

Dread going to work

Tech (Current Employee) – Port Charlotte, FL – April 29, 2022I hate this job. Too many hours and want you to work 6 days a week. Everyone complains how horrible it is to work there. They are always hiring for a reason.

Was this review helpful?

Video

Safelite is almost unbearable to work for

Technician (Current Employee) – 4055 e evans – April 23, 2022If you love unfair payment plans this job is for you. As an In-shop Technician I'm required to do not only glass installs, but crash wraps, chip repairs and recalibrations. Here's the kicker the only part of that that directly affects my pay is the install aspect. At minimum your required 27 glass installs a week for the highest pay. that sounds easy right? Under normal circumstances it would be but your pay is also directly affected by customer surveys, wiper sales, and warranty rate, all rated in 25% increments, not to mention completing the other tasks mentioned above that literally do nothing for the tech. One thing about surveys, the customer is given a scale of 1-10 to rate the technician. So if you get an 8 or below its considered a negative survey. You have to be in the top 95% with all of your tech numbers to make top pay and of course, the only pay that's worth it is the top pay. I really feel like the pay is literally designed to make it as hard as possible so the company doesn't have to pay you. There is not much good to say, even the tool policy is stupid, they want you using the "Safelite" tools at all times, extractors and long knifes are deemed banned tools. I really don't understand that. Wouldn't they want the technician to learn about all the tools and use them properly and accordingly? There is a time and place for any tool, banning a "tool" is ridiculous to me. There's probably more but this is what I could think of for now.

Was this review helpful?

Using Comprehensive and Collision to cover a cracked windshield

If you’re paying out of pocket, you’ll likely pay less if you repair your windshield instead of replacing it. But, if you are in a situation where you need to replace the glass, your car insurance might be able to help.

If you have Comprehensive coverage as part of your car insurance policy, it will cover windshield damage, regardless of whether you need the glass repaired or replaced. Comprehensive applies when the damage isn’t the result of an accident—like when a rock hits your windshield or someone damages it in an act of vandalism. These are called glass-only claims. 

If you’re in a car accident that damages your windshield in addition to other damages, repairing it would be covered instead by your Collision coverage, if you have it in your policy. 

Overall, repairing or replacing your windshield is likely to fall under your Comprehensive coverage in most cases.

If you use your Comprehensive to repair your windshield, you won’t need to pay the deductible. But, depending on your state, a deductible could apply if you need to completely replace your windshield. 

A deductible is the amount you’ll pay after you file a claim before your coverage kicks in to pay the rest. Deductibles are used per incident, not per policy period, and Comprehensive and Collision coverages each have a separate deductible.

If you’re not sure what car insurance coverages best fit your needs and situation, check out our How much coverage do you really need? blog post. 

Safelite Auto Glass Services

Safelite AutoGlass services include:

  • Windshield repairs and replacements
  • Back glass replacements
  • Side window replacements (including quarter panel windows and vent glass)
  • Power window repairs
  • Safety system recalibration

The company can also submit insurance claims for glass coverage.

The difference between a repair or replacement is about a dollar, figuratively speaking. The rule of thumb is that a crack larger than a dollar bill will require the windshield to be replaced. For smaller cracks and chips, Safelite can use specialized resin and UV lights to repair the windshield. Damaged back and side windows can only be replaced.

According to some online Safelite reviews, Safelite’s mobile technicians can get behind schedule during the day. If it’s important for you to have the work completed by a certain time, you can pay a small fee to make sure you are the first stop on your technician’s route for the day.

Safelite recommends that you don’t drive your car for at least one hour after the technician completes the glasswork. Keep this in mind when you schedule your appointment.

How Safelite Works

First, get a quote by telling Safelite about your vehicle and the glass damage. Next, choose whether you’ll pay for it yourself or work through your insurance company. Finally, schedule your car for dropoff at a Safelite store or schedule mobile service.

Here’s a more in-depth look at Safelite AutoGlass service:

  • Go to Safelite’s quote form on the website.
  • Enter your car’s vehicle identification number (VIN) or the year, make, model, and style of the vehicle.
  • Choose the location and severity of the damage. If you aren’t sure what to select, you can upload a photo for a technician to review before the appointment.
  • Choose to pay for the service yourself or work with your insurance company. If you choose to pay for the repair yourself, you’ll see a quote for the glass service.
  • Choose whether to take your car to a Safelite store or use the mobile service.
  • Choose a date and time for the service. For mobile service, you can pay an extra EarlyBird fee to be the technician’s first stop of the day. According to the quotes we received from Safelite, it takes about 45 minutes for the company to repair a chip in the windshield and up to three hours to replace an entire windshield.

If you choose to work with your insurance company, Safelite can submit a claim to your insurer. Just choose your provider, enter your policy number, and provide information on how the damage occurred. Safelite will verify your coverage and then you can schedule an appointment.

Since there are quite a few steps involved, Safelite lets you save your progress and come back later by entering a phone or email address.

Safelite Added Benefits

Safelite offers a lifetime warranty on all glass replacements, which covers defects in material or workmanship. Safelite asks that drivers report warranty issues within 30 days of noticing a problem. For example, if you notice the new car window is wavy and slightly obscures your vision after installation, Safelite will cover a replacement.

The warranty does not cover damage beyond the defective glass. So, if you get a cracked windshield or rock chip from a road hazard, that wouldn’t be covered under warranty.

Safelite also outlines a few more benefits as part of the Safelite Advantage:

  • Stronger repairs with GlassHealerTM resin technology
  • Precise windshield installation with TrueSeal® technology
  • Warranty coverage at over 7,900 MobileGlassShopsTM and stores in 50 states
  • Know who to expect with a Technician Profile email prior to mobile service
  • Book appointments 24/7 online

Wondering what happens to your cracked windshield after you get it replaced? Safelite recycles windshields through glass companies that turn them into fiberglass insulation and carpet backing. Safelite has recycled 6.1 million windshields since 2012.

Does My Car Insurance Cover Me In Canada And Mexico?

Find out how to make sure you are properly insured if you’re planning to drive across our North American borders with this guide.

Beware Fraudulent “Glass Repair Technicians”

Filing a glass claim with your insurer may seem like a hassle, but it’s better than trusting someone else to do it.

When it comes to repairing or replacing your car’s

When it comes to repairing or replacing your car’s windshield, ethical service contractors will expect you to file the claim yourself. Other contractors, sometimes called “glass repair technicians,” may try to get you to sign an Assignment of Benefits (AOB) form so they can file the claim on your behalf. Their resulting actions can make your personal information vulnerable and lead to an increase in your premium.

What does a Glass Repair Technician do?

A Glass Repair Technician is a contractor who approaches you and says that they can take care of your car’s glass issues on your behalf. They often approach you at gas stations, car washes, or other public spaces where they can see your car. To take legal ownership of your claim, they have you sign an AOB form and collect your personal information without fully explaining what they’re doing. On the surface, it looks like they solicit your insurance information, fix your vehicle, and collect money from GEICO without much effort on your part.

What’s the catch?

You’re providing your contractors with the authority to charge the insurance company whatever they want under your name. Those high costs may not come from your pocket, but they could increase your premium rates when your account lists an overcharge. In addition, when you sign your claim over to a contractor, you’re providing them with your sensitive personal information. This can lead to an abuse of your personal information and potential identity theft. Not all contractors participate in this fraudulent activity, but it’s not worth the risk.

What should I do instead?

If your vehicle’s glass is damaged, you can report your glass claim online, via the GEICO Mobile app, or by calling 1-800-510-2291. GEICO recommends the reputable auto glass experts at Safelite, but you have the ability to choose other repair service shops with your policy.

Bottom Line On Safelite AutoGlass: 4.5 Stars

After a thorough Safelite review, we rate the company 4.5 out of 5.0 stars overall. Safelite has a strong reputation as a nationwide auto glass company, and its mobile service makes repairs convenient. Pricing is transparent, and customer service is reliable in most cases.

Tags